Lead Purchase & Refund Policy

A refund may be approved when the problem comes from the lead itself, or from circumstances outside your reasonable control.

A. The student or parent can't be reached

• The contact number is invalid, incorrect or not working.
• The phone is switched off or unreachable on repeated attempts.
• The student or parent does not answer any of your reasonable attempts to contact them.

B. The requirement is no longer available

When you first contact them, the student or parent tells you that:

• they have already chosen another tutor, or
• the tuition requirement has been cancelled.

C. The lead information is materially wrong

The details shown on the lead are substantially different from the actual requirement, for example:

• a different subject,
• a different class or grade,
• a different tuition mode (online vs home tuition), or
• another key detail needed to judge your eligibility was stated incorrectly by EZ Tuitions.

D. Duplicate lead

You were charged for a lead you had already unlocked.

Requests under A–D must be submitted within 30 minutes of purchase and are reviewed individually.

A refund will not usually be approved when the issue comes from not reviewing the lead before purchase, from your own circumstances, or from the normal uncertainty of a tuition enquiry.

A. You don't meet the student's requirements

Review the full lead before you buy. For example, if a student needs a Class 12 Accountancy tutor and you teach only up to Class 9, the purchase is not refundable. This applies to mismatches in class/grade, subject, board or curriculum, qualifications, experience, language, or any other requirement clearly shown on the lead.

B. The location doesn't work for you

Check whether the tuition is online or home tuition, and where it is. For example, a home-tuition lead in Bangalore bought by a tutor based in Delhi is not refundable on grounds of distance. The same applies if you can't or don't want to travel to the locality shown.

C. You changed your mind

For example, you no longer want to teach this student, your availability changed, you took another student, or you decided after purchase that the fee, timing, location or subject doesn't suit you.

D. The information was shown but missed

If the relevant detail was clearly shown on the lead and was overlooked, the purchase is not refundable.

E. The enquiry didn't convert

A lead is an opportunity to connect, not a confirmed tuition. A refund is not given because, after you spoke with the student or parent:

• you couldn't agree on fees, timings, number of classes, class duration, trial classes, payment terms or teaching method,
• they decided not to go ahead or chose another tutor, or
• they stopped responding.

F. Communication or follow-up issues on your side

For example, not contacting them promptly, not following up, calling at unsuitable hours, not replying to messages, or not communicating professionally.

Submit refund requests within 30 minutes of purchase. Requests after this window may not be considered unless EZ Tuitions decides otherwise.

Night hours: refunds cannot be requested between 9:00 PM and 9:00 AM IST. Most parents are unavailable at night, so we recommend unlocking leads during the day. The refund option is not available during these hours. Leads bought between 9:00 PM and 9:00 AM IST have no refund window, and a lead bought shortly before 9:00 PM can be refunded only until 9:00 PM.

The 30-minute window lets you contact the student or parent and report genuine problems quickly. If they don't pick up at first, try again a few times within the window before requesting a refund.

Every refund request is reviewed. Submitting a request does not guarantee approval. EZ Tuitions may check:

• the information shown on the lead,
• your profile and eligibility,
• the reason you gave,
• your contact attempts and their timing,
• information received from the student or parent.

EZ Tuitions may decline requests that don't meet this policy.

• The amount is returned to your original payment method. Your bank or UPI app usually shows it within 5–7 working days.
• Access to that lead's contact details ends.
• If you used a coupon or offer on the purchase, it becomes valid again until its original expiry date.

Buy a lead only after checking that you fit the requirement:

Subject → Class → Board → Mode → Location → Timing → Language → Qualification & experience → Other requirements

By purchasing a lead, you confirm that you have reviewed these details and that the lead suits your profile. EZ Tuitions does not guarantee enrolment, a response from the student or parent, conversion, or any minimum income from a purchased lead.

For help with a refund request, contact us at refunds@eztuitions.com.